Boox Pen/Stylus Issues – Unresponsive or Writing Without Touching the Screen

If your Boox pen is unresponsive or writes without touching screen, the issue is likely related to the stylus or its tip/nib.

Follow these steps to troubleshoot:

If the Pen Is Completely Unresponsive

Test if your Boox tablet responds to finger touch.

If the tablet works with touch input, the issue is likely with the pen or its tip/nib. Try using a different compatible stylus to determine if the problem is with the pen or the device.

If the issue persists even after changing the pen, please check the device's screen version information. Specifically, verify whether the "Capacitive Touch Version" and "Electromagnetic Touch Version" display any abnormalities (such as showing blank or "Unknown").

eReader：Settings > Under Device Model Name

PC Tablet: Settings > About Device 

If the Pen Writes Without Touching the Screen

Ensure the tip/nib is not bent, dented, or damaged.

Replace the Tip/Nib. Ensure the new tip/nib is firmly inserted into the pen.

Restart Your Device: Restart your Boox tablet before testing the new tip/nib.

If the Issue Persists If the pen continues to write without touching the screen or remains unresponsive, contact our Support Team for further assistance.

Tips for Prevention: Regularly inspect and replace worn-out tips/nibs. Avoid applying excessive pressure when using the pen.