You could learn more about from FAQs firstly. If that does not work, you shall determine whether it is hardware issue or software issue and contact us for further technical support according to the instruction as below. We will reply back as soon as possible.
|Purchase Channels||Hardware issues||Software issues & suggestions|
|Boox Shop||Fill in the Service Request Form with all information||You could submit the bugs on Feedback (Settings-Feedback) in your device. And you are warmly welcome to post the bugs with the build number and have discussion with other Boox users in our official forum.|
|Amazon||Fill in the Service Request Form with all information|
|Taobao/Tmall /JD.com||Contact the after sales team via email@example.com|
|Others||a. Under 1-year warranty: Please contact the seller directly
b. Beyond warranty: Fill in the Service Request Form with all information