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If I could not upgrade to the latest firmware by OTA or local update, what should I do?

Joyce

May 08, 2019 07:35
Updated

Please make sure that you have downloaded the firmware package successfully. After that, you are suggested to try “Factory Reset” via Settings-About Device-Factory Reset, then try to upgrade to the latest firmware again.

*Please notice that all the personal data will be deleted after restoring the factory default, included the personal files.

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