I connect my Boox device to the computer and it could not be recognized by the computer, what shall I do?
If my Boox device could not connect to WiFi, what shall I do?
If I could not upgrade to the latest firmware by OTA or local update, what should I do?
I found that it would shift slightly when I use the stylus on Boox, what should I do?
After upgrading my device to the latest firmware, I have never set a PIN before, what should I do if the device asks for PIN and I am unable to open the device now?
Could I downgrade the firmware in my device?
What should I do if I come across bugs on Boox?

If I could not upgrade to the latest firmware by OTA or local update, what should I do?

May 08, 2019 07:35
Updated

Please make sure that you have downloaded the firmware package successfully. After that, you are suggested to try “Factory Reset” via Settings-About Device-Factory Reset, then try to upgrade to the latest firmware again.

*Please notice that all the personal data will be deleted after restoring the factory default, included the personal files.

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