Learn How Your E-reader Looks Like When The Screen Is Broken
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If your eReader has vertical, horizontal, or irregular lines across the screen, it means that your eReader’s screen is physically damaged. This may be caused by drops, or force applied to the screen. Physical damage is not covered under warranty.
If you're not sure about it, please do not hesitate to contact our after-sale team via Submit a request – BOOX Help Center. Uploading some photos to reflect the issue is necessary.