I connect my Boox device to the computer and it could not be recognized by the computer, what shall I do?

1. Please check the USB preference when connecting the device to the computer by using the USB C cable.

2. If the problem persisted, please try to connect by using another USB C cable, and please check if your PC is up-to-date

 
 
3. Please check if USB drivers are up to date

 
If the PC and driver are up to date but the problem persisted, we suggest submitting bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.