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I connect my Boox device to the computer and it could not be recognized by the computer, what shall I do?

Joyce
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1. Please check the USB preference when connecting the device to the computer by using the USB C cable.


2. If the problem persisted, please try to connect by using another USB C cable, and please check if your PC is up-to-date

 
 
3. Please check if USB drivers are up to date


 
If the PC and driver are up to date but the problem persisted, we suggest submitting bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback. 

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Comments

5 comments

Date Votes
  • Dan Phillips

    I have followed these directions with no success, and a lot of people have marked this page as "not helpful". Any other suggestions? (Perhaps the issue is on the PC side. Is there a preferred Windows driver I could install?)

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  • Tran Quang Thuan

    My Boox note air nothing to syn note with Boox app. 

     

    My android phone can push, transfer wifi any documents, but Note nothing to syn.

     

    Please help.

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  • Name Surname

    I had this same problem and it was fixed very easily thanks to this page: https://www.howtogeek.com/195607/how-to-get-your-android-device-to-show-up-in-file-explorer-if-it-isnt/

    All you need to do is go in to Windows Device Manager and find your device. It will probably be called something like "Google ADB Device". This is your Boox tablet (you can confirm by pulling the USB cable out and it disappears). Unplug any other USB Android devices so you can be sure.

    Right click on this device and select Update Drivers.

    Click "Browse my computer for driver software".

    Click "Let me pick from a list"

    Select "Android device" then "MTP device".

    After updating to this driver, you will now see your Boox device in Windows file manager like a normal disk drive.

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  • Patrick DBA

    The following worked for me today (based on the instructions in previous post)

    allow USB debugging on boox device first.

    then connect to PC with USB. 

    Then in windows open device manager and find the Android Device (or phone) listed.

    Browse my computer....

     

     

    Let me pick...

     

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  • amtherid

    i tried two things (Nova Air C) and at least one of them worked for me: 

    strongest suspicion 1) the device needs to be powered on before plugging in for the first time in order to be recognized. otherwise, the device is recognized as a "dumb charger". 

    or, less likely 

    2) reconnecting 2-3x forces the driver install for boox? 

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