I connect my Boox device to the computer and it could not be recognized by the computer, what shall I do?
- Please make sure that the USB cable works well first. And you could try to use the same USB cable to connect to other devices to test this function. If not, please try to use another USB cable.
- Try to use another Micro USB port on your computer or try to use another computer.
- Please kindly make sure that you have not clicked the option of“Use USB for just charge this device”but other options.