In this case, you are suggested to submit this Service Request Form via https://help.boox.com/hc/en-us/requests/new with all info needed and our relevant colleagues will reply back as soon as possible.
Articles in this section
- How do we reach to / contact Boox Customer Services with presales or aftersales issues ?
- How to take out a broken nib of your Boox pen comes with Note Air when a nib is broken/snapped?
- Notice: How to use Boox stylus properly?
- Notice: How to apply our adhesive case on our Boox device?
- What Should I Do When My Boox Device Is Bricked When Updating To The Newest Firmware?
- How To Use Pinch-to-Zoom Function? What If I Could Not Zoom?
- How to choose the right type of charger for your Boox device? What are the specifications of the right charger you need?
- What if I worry about leaking my personal privacy? Would Boox collect my personal information?
- How to go to the page of viewing all the running apps and the frequently used apps quickly?
- How to transfer your files between your Boox and other devices?