How to Cancel an Order or Return a Product

Below are the guidelines for canceling orders or returning products:

Cancel order(Item not shipped): You can cancel your order only if the item has not been shipped. If the package has been handed over to the courier, we cannot cancel the order.

Within 30 days of receipt of shipment, customers will only get a partial refund to cancel an already confirmed order for personal reasons and the product is without quality issues. In this case, customers must be responsible for the shipping fees, receipt charge (6''- 9.7'' = $/€15, 10.3''-13.3'' = $/€20), and customs fees (if applicable) to return the products without hardware issues. If not, a refund request for that reason will be rejected.

Please fill out the form: Submit Request to initiate your order cancellation/return application. Please read the Booxshop return policy before filling out the form.