Cancel order(Item not shipped): If your package has been shipped and received by our courier agency, even there's no tracking number yet, we could not help cancel your order either.
Within 30 days of receipt of shipment, customers will only get a partial refund to cancel an already confirmed order for personal reasons and the product is without quality issues. In this case, customers must be responsible for the shipping fees and customs to return the products without hardware issues. If not, a refund request for that reason will be rejected.
Please submit a cancel/return request via https://shop.boox.com/pages/return.