What should I do if the capacitive/ finger touch of my Boox is unresponsive?
Table of Contents
1. Please check the capacitive touch version of your device.
If the capacitive touch version shows unknown, it means that the device has a hardware issue. Please take a picture of the capacitive touch version of your device, and then please contact our customer service and we will help to send the device for repair
2. If the capacitive touch version is not unknown, please reboot the device and see if the problem persisted. However, if the problem persisted, we appreciated it if you could take a video of this issue. And then, please submit a request here and attach the video to it. Our after-sale team will check for you and get back to you asap. Many thanks for your time and understanding.