Stylus calibration isn't acurrate
Well, i got Nova Air from an aliexpress's reader store because i live in Brazil and i could not buy It from The oficial store. I'm Very disappointed because when write with The stylus, The point that nib touch isn't The same that The screen recognize, Its slightly offset. And i tried to calibrate The pen also. It seems like Its an old trouble and can bê easier found similar discussions about on internet foruns. For me, The boox Company are being Very disrespectfull with we, customers, especially with people like me who live in a country that not at supported. Please, stop tô ignoring this trouble, seriously, i use It to work and study, Its one of my daily main tools.
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Dear customer, we apologize for the inconvenience.
The offset of the stylus might be caused by the magnet in the magnetic case. In this case, please try not to fold the case, or please try to separate the case and see if the problem persisted.
If there is no magnetic case, it might be the issue with the nib of the stylus. In this case, please try to replace the nib and see if the problem persisted.
Fi still unable to solve the problem, we appreciated it if you could take a video of this issue. And then, please submit a request here and attach the video to it. Our after-sale team will check for you and get back to you asap.
Many thanks for your effort and understanding.
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