Pages of notes appear as black

Bilal Maassarani

• March 07, 2023 09:41
• Edited

In the native notes app, the background of some of the note pages I'm taking are turning into black when I try to display them later. They appear fine if I access them from the website, just not on the device. Other pages in the same note would display normally. Device: note air firmware 3.3.1

2

• Official comment

  

  Booxshop Service

  • September 08, 2023 08:09

  Dear customer, we apologize for the inconvenience.

  In this case, please update the firmware to the latest version via "Settings" > "Firmware update" and please check whether the problem persists.

  If the problem persists, we suggest submitting feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you as soon as possible after you submit the Feedback.​ 

  Many thanks for your time and understanding.

  Sincerely,
  Derek
• 

  Peace Grimandi

  • March 21, 2023 14:51

  I exactly have the same problem. I tried sending feedback but the this fails when the feedback page is loading. 

  0
• 

  Cemalturkogluiu

  • April 20, 2023 20:19

  I have the same problem, after saving the notes, the next time I open it and some pages are fully dark. I am losing important notes because of this

  0
• 

  Katebil2015

  • July 22, 2023 20:18

  I have same!!

  0

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