Note Pro Freezes up!!!!

Walter R Swaim

• March 18, 2023 04:33

After every update and randomly during regular use, the Note Pro freezes up for hours and is unusable. Once I finally got it to work I did a total reset and it still freezes up. Boox support has ignored my pleas for help. Can someone help me fix this?

1

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  Thang

  • April 12, 2023 02:35

  My Note Pro Frozen too 🥲

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  Sergio

  • February 02, 2024 13:33
  • Edited

  Here's a corrected version of your text:

  "My Note Pro is also experiencing freezing issues after being updated with the latest firmware 3.3.2. For four years, I was very pleased with my Boox, but now my happiness has come to an end. 

  I tried to reset it to factory settings, but it didn't work. I also attempted to replace the battery with a new one just in case, but it didn't resolve the problem.

  The symptoms are as follows:

  1. Initially, you can start the device normally. However, after a random amount of time, the screen begins to distort and does not refresh the drawing, leaving ghost lines. The hardware then freezes. The only way to restart is to simultaneously press the reset button and the back button. Unfortunately, each time I try to reset, the product freezes during the startup process. I've attempted this numerous times, but the outcome is always the same.

  The only solution is to insert the power connector and restart. However, once it restarts, after some random time, the same issue occurs, and we're back to the point mentioned in paragraph 1.

   

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  Booxshop Service

  • February 02, 2024 10:56
  • Edited

  Dear Sergio,
   
  We apologize for the inconvenience.

  Upon checking, on the date we received your request, we replied to your request #66330 and sent you a link to download the firmware v3.2.4. Many thanks for your understanding.

  Sincerely,
  Derek

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  Sergio

  • February 02, 2024 13:32

  Hi.
  I have installed already the firmware 3.2.4 and it works again like before. 
  Thank you for your answer.  I really appreciate it.

  This kind of service, it makes my entrust on your company.

   

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