Nova 2 freezes when not plugged in

Radixdiaboli

• June 12, 2023 18:54

After updating to the latest firmware, I've started experiencing weird power issues with my Nova 2.

If it's not plugged in to a power source, it will freeze. If I try to turn it on while it's not connected to a power source, it will get stuck at the "Onyx" bootloading screen without ever showing a progress bar.

When it is plugged in and turned off, it will charge to 100%. When I turn it on and get into Android, the battery says it's at around 70%.

I've tried a factory reset and clear the cache/data partition to no avail.

I also didn't have this problem until running a few firmware updates back to back (I hadn't updated in a while). Current build is 2023-05-15

1

• Official comment

  

  Booxshop Service

  • September 08, 2023 10:42

  Dear customer,

  We apologize for the inconvenience.

  This issue might be caused by the battery of the device. In this case, we suggest submitting a request via the link: https://help.boox.com/hc/en-us/requests/new, and our after-sale team will help you to fix the problem.

  Many thanks for your understanding.

  Sincerely,
  Derek
• 

  Paweł

  • June 28, 2023 13:52

  I have exactly the same problem on my NovaPro, my build is 2023-06-09

  0
• 

  lexican

  • July 03, 2023 13:48

  I have the same problem as well as the Original Post and the comment: in my case - Nova Pro with with build 2023-06-09

  Dear Boox -- please help us.

  0
• 

  Willaledc

  • July 07, 2023 17:35

  I had the same problem with my nova2 since 1.5 years ago. It got worse. Now I can't turn on my e-note. It always get stuck in "Onyx" and after that it shows the "charging screen" with a battery in the middle.

  Dear bold. We need help!!

  0
• 

  Pmar

  • February 14, 2024 23:28

  I have the same problem with my Nova 2. Will a new battery fix the problem?

  0

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