Customer support escalation

Matt Waterson

• November 15, 2023 15:14

Hello... I have a support ticket open with help@boox.com for a warranty repair for a Mira Pro monitor purchased through a 3rd party Boox retail partner. It was agreed the device would be shipped for repair at the Boox approved repair centre in Poland. They later wrote back to advise that the monitor was damaged and I need to pay $1000 US to do the repair. After providing evidence that the monitor was not damaged prior to shipping, all emails are now being ignored. I wish to escalate the issue but do not know how.

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  Waterson

  • November 16, 2023 18:57

  Since posting this message, I received a satisfactory reply from Boox (22 days later...)

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