Setting up Intune on new Note Air 4C
I have received my new Note Air 4C last week
After installing Microsoft Intune (Company Portal) and logging into my company account, I receive the error message "Can't add work profile" and "Unable to create work profile. We were unable to set up your work profile. If the problem persists, contact your support person because your device might not support work profile creation"
I bought it specifically to use for work and have tried both with Intune designated to the work profile in Boox and as a standard app. Neither works. Device is Android 13 with 2024-10-01 Security Patch.
Anyone that can help with that?
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Official comment
Dear customer,
We sincerely apologize for the inconvenience. In this case, we appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback. Many thanks for your effort and understanding. -
Hi JM,
I had the same thing and what helped me was to do a factory reset of the device. Can be painful but at least I was able to create the profile afterwards. Now stuck at a missing certificate unfortunately.
Best
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did you figure out how to get the certification back?
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Still no play protect and no solution yet
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Any solution yet? I'm having the same problem with my Tab Ultra C Pro.
I was able to get intune downloaded and active under the work profile, but when I try to set it up it tells me it can't create a work profile and to contact IT.
I bought it to use for work but I'm finding a ton of online content saying intune is not compatible.
Considering returning as it's useless to me without that compatibility.
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Unfortunately, I have not found a solution yet. I got as far as you; installing intune and activating it under work profile works, but when setting up a work profile within intune it also tells me to contact IT. Factory reset as suggested earlier did not work.
Not a tech expert so I have relied on Boox Support to help out. Last message from them yesterday is that they "need some time to check the problem"
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@JM/JD - you need to contact your employer's IT department, this isn't a problem that Boox can solve. Boox isn't going to be able to change Google's policies about epaper displays with their low refresh rate not providing a good experience for all apps on the Play Store.
Where you do have more leverage is with your friendly local IT department. They've (we've/I've) checked a box in the Intune Admin Center ->Endpoint Security -> Device Compliance -> Compliance Policy Settings that effectively blocks all e-readers from accessing the profile. They may also be able to add a scope tag to your device or your account to bypass this restriction.
IT is probably not aware that they're blocking e-readers, they just saw a checkbox in their Microsoft security admin center called "Google Play Protect Services" that looked official and they wanted to block dodgy Android emulators from trying to hack the network or to block phones that don't have at least biometrics if not a secure PIN to lock the device.
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I have a similar issue, but my company now needs Android security patch 2024-11-01, but the latest firmware for the BOOX Note Air 4c is still on 2024-10-01. I checked with my IT department and this was the issue for me without any resolution until new firmware comes in from BOOX with the latest Android security patches implemented.
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For information: I have decided to return my BOOX note air 4c because I could not get Intune to work. In a large corporate it is not likely to convince IT to make an exception.
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Hello. Any news on this topic ? Best regards. Gilles
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I sent feedback via my BOOX Note Air 4C about my issue with security patches and I got the following response: 'Dear user, the new Android patch solution is included in the upcoming firmware version. You can pay attention to the new firmware release information, and we will remind you to perform OTA upgrade through system push notifications.'
This was sent on 2025-03-24, but no new firmware has been released since, so I still can't access my company Microsoft apps and haven't been able to since Feb.
It's a real shame, the device was amazing for work productivity for the month it worked for me. I wish they would pull their fingers out and release Android security patches more frequently!
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Hi
Thanks a lot for your feedback. I'll keep on waiting until this issue finally comes to an end.
Compatibility with my Enterprise Microsoft One Note is a must have for me.
Best regards
Gilles0 -
I was able to get mine create a work profile with the company portal but it took some Intune configuration, with a custom group and policy applied to the device when it gets registered. To be honest though, it's kind of useless to me if I can't sync my handwritten notes, saved as text so it's searchable by copilot.
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