[BUGS] Finger touch & frontlight settings not applied after reboot

greg

• June 05, 2020 14:31
• Edited

hello,

1st bug:

settings --> power --> when i tick the “finger touch” box to activate palm rejection (weird, to disable touch, you have to tick “finger touch”…anyway..), if i reboot the device then the box is automatically unticked and the touch action on screen is automatically allowed again.

2nd bug:

settings --> power --> when i tick the “activate the frontlight when the device wakes up” (to see something if i power on the device in a low light room), if i reboot the device then the box is effectively ticked but the frontlight is not activated.

Can you confirm these bugs please?

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• Official comment

  

  Boox Service Team

  • June 09, 2020 09:41

  Hello Greg,

  Thanks for your post!

  In this case, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. And please click the option "Send logs" which would be helpful to analyze and diagnose the exact problem. Our colleague will reply to you as soon as possible via email. 

  Thanks for your time!
• 

  greg

  • June 09, 2020 10:02

  ok, it is done, but more longer time to type on the device. (There isn't an email adress to contact them directly?)

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  greg

  • June 13, 2020 07:36

  hello,

  do you know how long approximately to wait to have their answer? thanks

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  greg

  • June 22, 2020 19:58

  more than 2 weeks and no answer by your colleague.

  can you please ask them if there is a problem

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