Submitting feedback on device doesn't work

elc00l

• June 23, 2020 10:49

Hi,

I don't know if you are aware but submitting feedback directly on device settings doesn't work properly. After feedback is submitted I can see confirmation message but after some time it disappears and feedback section is empty again. I've been already trying for over a week with no success. Previously it worked fine and I could communicate with your support but those conversations also disappeared though I don't know if deliberately or not.

I have also one proposal for improvement. Every started conversation should have only one entry in feedback and all the messages should be within this one thread. Every newly created topic should have separate thread, otherwise everything is disorganised.

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• Official comment

  

  Boox Service Team

  • June 24, 2020 03:11

  Hello,

  Thanks for your post!

  We' ve been working on this existed bug and will fix it via next updated firmware V2.3.1. Please kindly wait for the firmware update. Apology for any inconvenience has caused!

  Thanks for your time!
• 

  RWX

  • June 24, 2020 16:20

  I don't want to hijack your post, but so far my experience of getting help through submitting feedback via the device has been dire. Reponses are just as unhelpful as they are here most of the time, so I'm not sure why it even exists on the device. They are also even more unprofessionally worded to make matters worse. Very unfortunate for devices with such high potential.

  

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