Cannot update Firmware Nova Pro 7.8

Javier Martin

• June 29, 2020 16:12

My build number is 2019-12-30_20-29_2.2.2_1843383

When I got to Settings > Firmware Update

If I click "Check for Updates"

I get the following error:

"Network or server error, please retry later"

I am successfully connected to the internet via Wi-Fi.

Please advice, thanks

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• Official comment

  

  Boox Service Team

  • July 01, 2020 08:56

  Hello,

  Thanks for your post. Apology for any inconvenience has caused.

  In this case, you are suggested to use the other network to try if it works. If no, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our relevant colleagues will reply to you via email within 7 working days after you submit the Feedback.

  Thanks for your cooperation. 
• 

  Javier Martin

  • July 02, 2020 16:32

  I just submitted a request to help@boox.com  #4326 on this issue.  I was able to (manually) upgrade to the latest available firmware. Unfortunately, after the upgrade the following services still do not work:

  -- Boox submit feedback

  -- Boox Store

  -- Boox bid account

  -- Boox check for firmware upgrade

  Additonally (maybe related) Google Play services do not work either, and I suspect it is due to the device having lost Android certification, which would be a serious concern.

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• 

  Javier Martin

  • July 17, 2020 04:58

  Thanks, it was indeed a network issue; Access Control on the router had for some reason blocked the Boox device.

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• 

  Boox Service Team

  • July 17, 2020 08:28

  Hello Javier,

  Thanks for your trying and clarification. 

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