Is there a way of fixing a too sensitive pen (Note Pro)

Daniel O'Donnell

• July 29, 2020 15:00

Occasionally in the past, but now all the time, my pen is too sensitive. It starts writing before the nib touches the screen and the result is that the writing becomes very scribbled. In the past this happened sometimes with a new nib. Now it happening all the time, and even if I change nibs. Any suggestions? It would be great if there was a sensitivity control in setup, but as far as I can see there isn't.

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• Official comment

  

  Joyce

  • July 30, 2020 07:44

  Hello,

  Thanks for your post. Apology for any inconvenience that has caused.
  
  Could you please kindly submit this Service Request Form via https://help.boox.com/hc/en-us/requests/new with all info needed and our relevant colleagues will reply back as soon as possible. 
  
  May you have any other questions, please feel free to contact us.
• 

  Sajjan Sharma

  • April 05, 2021 13:16

  What was the resolution?  Mine is doing the same thing.  The nib is brand new...I just got the Note Air a few days ago...

   

   

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  Alex Sobtzak

  • October 27, 2021 02:22

  Any update on this issue?  I'm having the same problem on a brand new device.

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  Charlotte Leeder

  • December 29, 2021 12:10

  I've just got the Note Air2 and also having this issue, is there a fix?

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  Alex Sobtzak

  • December 29, 2021 13:40

  Changing the nibs on the pen worked for me.  Not sure how often you should have to, but I'm having to change them about every 6-8 weeks. 

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  Johnny Allison

  • August 07, 2022 15:54

  Same same here. Any official fixes for this?

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  Alex Sobtzak

  • August 08, 2022 02:50

  I replaced the nib in the pen, and that did the trick. 

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