Delete Boox account

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Anders Riel Müller

• October 09, 2020 16:46

My Boox device is bound to my e-mail, but by accident I made a separate account based on my phone number, but it is not bound to my device. So it appears like I have two different accounts. How can I delete the account associated with my phone number?

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• Official comment

  

  Michelle

  • October 10, 2020 04:17

  Hello Anders,

  Thanks for your post. 

  In this case, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Our technical team will reply to you via email within 7 working days after you submit the Feedback. Thanks for your cooperation.

   

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  Anders Riel Müller

  • October 26, 2020 11:11

  Hello,

  I have gotten no response on my request three weeks later. I can see all accounts are still active.

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  Michelle

  • October 27, 2020 07:05

  Dear Customer,

  
  Apologize for any inconvenience that has caused.

  Could you please kindly submit this Service Request Form via https://help.boox.com/hc/en-us/requests/new with all info needed and our relevant colleagues will reply back as soon as possible.

  May you have any other questions, please feel free to contact us.

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