Cannot set up any email

Marc Jerusalem

• November 12, 2020 21:16
• Edited

Hi, what ever email I try to set up on my Note Air, during the Validation stage, I get an error "Problem with account setup" "username or password is incorrect". I get this message on any email I try to set up. My Note Air is connected to WiFi, and I am able to sync and access the web. Any advice? 

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• Official comment

  

  Booxshop Service

  • September 06, 2023 10:10

  Dear customer,
   
  We apologize for the inconvenience.
   
  We are sincerely sorry that we have removed the built-in email application in firmware v3.3.2. In this case, we suggest using third-party email apps such as Gmail or Outlook to set up and send emails.
   
  Many thanks for your time and understanding.
           
  Sincerely,
  Derek
• 

  kiarasupernotedocs

  • November 13, 2020 21:50

  Hello!!! I had the same problem, I REALLY DONT REMEMBER so well, but if im not mistaken I solve this going to the email settings in privacy and allowing the deceive to access the email, was something like that, if you can't maybe try entering to the https://push.boox.com/ and setting your account there

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  Markus Remmler

  • November 11, 2021 13:43

  I have exactly the same issue with a Nova Air - the Email app is not accepting any any account, with exactly the same error messages. I am not aware that there is any privacy setting on the device. Anyone can provide a solution?

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• 

  Marieke Groot

  • December 09, 2021 07:55

  I have the same issue, is there a solution?

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  Dina C

  • August 15, 2023 19:35

  so, anyone resolved this problem????

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