Cannot set up any email

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Marc Jerusalem

• November 12, 2020 21:16
• Edited

Hi, what ever email I try to set up on my Note Air, during the Validation stage, I get an error "Problem with account setup" "username or password is incorrect". I get this message on any email I try to set up. My Note Air is connected to WiFi, and I am able to sync and access the web. Any advice? 

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  kiarasupernotedocs

  • November 13, 2020 21:50

  Hello!!! I had the same problem, I REALLY DONT REMEMBER so well, but if im not mistaken I solve this going to the email settings in privacy and allowing the deceive to access the email, was something like that, if you can't maybe try entering to the https://push.boox.com/ and setting your account there

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  Markus Remmler

  • November 11, 2021 13:43

  I have exactly the same issue with a Nova Air - the Email app is not accepting any any account, with exactly the same error messages. I am not aware that there is any privacy setting on the device. Anyone can provide a solution?

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  Marieke Groot

  • December 09, 2021 07:55

  I have the same issue, is there a solution?

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