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It keeps showing welcome screen(Initial setting screen)



  • Official comment
    Booxshop Service

    Dear customer, 

    Thank you for contacting us and sorry for the inconvenience.

    In this case, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​

  • Gabriel Schanuel

    Hello there!

    I'm having the exact same issue here with my Nova Pro

    It's not only when rebooting, every time I open the Launcher (on reboot, on clicking Navigation Ball twice..)

    Did you get to solve it?
    Thanks in advance!


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