New note 5 screen bulging out
Hello everyone,
This is my first Onyx Boox device, I just bought the note 5 and while unboxing it and checking it , I realized that screen is bulging , feels like as if the screen is not glued to the frame or something , I tried gently pushing it back and I hear slight click sound . It is really uncomfortable . I would like to ask if there is something I am missing to do, or is it a defected device ?
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Dear customer,
We apologize for the inconvenience. In the very first batch of Note 5, it is normal that the screen is bulging as this is the property of flexible screens. However, we noticed that there are many customers who are not satisfied with this screen. Therefore, we have upgraded the screen.
The screen of Note 5 is now covered with a flexible glass top and a screen protector is pre-installed. The screen is no longer bulging and it is flat. To learn more about the Note 5, please visit the link below:
https://shop.boox.com/products/note5BOOX Shop Support Team
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