Note Air 2 - V 3.2.1: Onyx Sync failed: Null

Jason Sherman

• March 09, 2022 19:28

I saved some notes and they are backing up to OneNote and Evernote successfully, but they won't back up to Onyx. I just received this device today, updated all firmware, and logged into and out of my account multiple times without success. I've also rebooted the device a couple of times.

Is there a known fix for this?

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  Booxshop Service

  • March 10, 2022 08:15

  Dear customer, we apologize for the inconvenience 

  In this case, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​

  BOOX Shop Support Team

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