Boox Note Air 2 Stopped Syncing Notes Last 24 Hours

Bill C.

• April 02, 2022 00:53
• Edited

My Note Air 2 stopped syncing notes for the last 24 hours. Keeps saying Internal Server Error. I assume this is a problem with your servers. I spent quit a bit of money on this. I hope it wasnt a mistake. It has been syncing perfectly up until now..

0

• 

  Booxshop Service

  • April 02, 2022 03:19

  Dear customer, we apologize for the inconvenience.

  Our US server was under maintenance earlier today, so it temporarily takes time to complete a large number of syncing requests in the meantime. If you don't see your notes on the cloud (push.boox.com) or find notes syncing noticeably slow, please resync them later. We are thankful for your patience and understanding. If there's any question or issue regarding synchronization, please feel free to get in touch with us via Settings›Feedback.

   

  Many thanks for your patience and understanding.

  0
• 

  Bill C.

  • April 02, 2022 18:20

  Thanks it is working now. 

  0
• 

  Bill C.

  • April 04, 2022 01:27

  Its not working again.

  0
• 

  Booxshop Service

  • April 06, 2022 07:08

  Dear customer, we apologize for the inconvenience caused.

  We received feedback from our tech team that a new EUR server is now available. For users in Europe, please select the EUR server on the device, and try if possible to sync notes again. 

  

  

  After you have switched to the EUR server and synced your notes, you could log in to your account on https://eur.boox.com/ and access your notes on the website.

  0

Please sign in to leave a comment.