Please release an upgrade firmware to Note Plus
Hello there, the boox note plus has been amazing in past several years.
I just noticed you have released a upgrade instruction for Note Pro and Nova Pro. I think the hardware specs are almost similar between Note Plus and Pro. So, can you please kindly also release a upgrade firmware for Note Plus? It may not need to be a public one, as for Note/Nova Pro.
In its current android 6, I have a lot of apks that cannot be installed, which is a great hurdle to my workflow.
Wish to get your reply.
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Dear customer, we apologize for the inconvenience.
In this case, you could update the firmware on "Settings" > "Firmware Update".
If that is unable to update the firmware, we suggest submitting feedback on your device. Our technical team will reply to you in 2 working days after you submit the Feedback.Many thanks for your time and understanding.
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In this case, you could update the firmware on "Settings" > "Firmware Update".
The tablet won't turn on now, so I don't have access to the system update in your suggestion.
I can only access the "Loader" mode using the "updater.exe" tool published for Note/Nova Pro. I need a firmware tailored for "Note Plus" so that I can burn it into and recover the tablet. Thanks.
P.S. I've also sent a request email as you also noticed and replied with the same instruction. You can send me a download link via email if it is not appropriate for public sharing.
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Dear customer, we apologize for the inconvenience.
We are sincerely sorry that we are unable to send the firmware update packages. Only our tech team is able to send it. In this case, you could log in to your account on https://push.boox.com/. After that, please submit feedback by clicking the earphone icon at the top right corner.
Once receiving your feedback, our tech team will send you the update package asap.Many thanks for your time and understanding.
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