Note 1 - Unable to Update
Hi. I have a Note 1 running Android 6.0.1
Kernel version
3.10.0
jenkins@mtkbuild # 1
Tue Jul 24 00:43:40 CST 2018,
Build number 2018-07-24_00-40_1.9.0_6855f86.
From Settings > About > System Update > Check update from cloud, I see this message -
Have new update package
Onyx/Note/Note:6.0.1/2022-03-09_02-33_3.2.1_9388860/7113:user/release-keys
Change log:
V3.2.1 official version
*************************************
(Upgrade in batches, if not detected, you can test again the next day).
It is recommended that the device follow the power upgrade
But nothing happens. There's no progress, no error, nothing. I tried pressing on the circle with the inverted triangle inside, which comes of the change log screen, still nothing. The screen remains on change log, and its not frozen because I can swipe up and down the list of changes. Tried rebooting the device but that did not work either.
Then I downloaded the 743MB UPX file "update-6ba9202f" from Boox website and placed it in the main folder after connecting the device to PC. But "Settings > About > System Update > Check update from local storage" gives a message, "No update package available".
How do I update the device? What am I missing here, if someone could please point out. Thanks.
-
Dear customer, we apologize for the inconvenience.
In this case, we suggest submitting bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Once receiving your feedback, our tech team will help you to update the firmware asap.
Many thanks for your effort and understanding.
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