Max 2 blank notes
I recently wanted to do a factory reset on my Max 2! In order to backup my notes I synced them with my onyx account!
After the reset I logged back into my account on my device and synced it again. My old notes reappeared on my device but they are all blank!
However on my onyx account I can still see the content!
What is going on here?
-
Dear customer, we apologize for the inconvenience.
In this case, please update the firmware of your device to the latest version. You could update the firmware via "Settings" > "Firmware update" > "Check for update". After updating the firmware, please check whether the problem persisted.
If the firmware is already the latest but the problem persisted. We suggest submitting feedback on "Settings" > "Feedback". Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.
Many thanks for your effort and understanding.
0 -
Yes, I already did a firmware update, but the notes are still blank!
Interesting is that they still have the same amount of pages as the notes online, they just are all blank!
0 -
Dear customer,
In this case, please try to back up your notes and restore the backup and see if the problem persisted. Below are the steps:
If this method does not work, please submit feedback on your device and our tech team will help you with this issue.
Many thanks for your effort and understanding.
0
Please sign in to leave a comment.
Comments
3 comments