Submit a request

Max2 ,Note etc.

If you purchased from others, you shall contact the seller directly to enjoy free maintenance services when it is under warranty or fill in this form when it is beyond warranty to enjoy fee-based maintenance services.

Order Number of BOOX Shop or Amazon

14 digits at the back of the device

*Find out via Settings / About Device *Some bugs are resolved in our newest firmware. Please kindly update your Boox device to the newest firmware version to check if the same problems still exist. If yes, please kindly fill out your newest firmware version here for our analysis.

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