Submit a request

Order Number of BOOX Shop or Amazon

The date your order is delivered.

Note Air, Tab Ultra, etc. (If uncertain, pls fill in Not Sure)

14 digits at the back or the side of the device

Please enter the details of your request. If possible, please upload the pictures or videos to show us the issues. For canceling or returning an order, please provide us with the reason for cancelling/returning your order. Thank you very much for your cooperation!

Please share a cloud link with: Videos to reflect the issue; Pictures of Device (back &front); Pictures of All Accessories (pen, cable, case, etc); For example: https://drive.google.com/file/d/1rKKGf6hq_/view?usp=drive_link

Please share a cloud link with pictures of: Device (back &front); All Accessories (pen, cable, case, etc); For example: https://drive.google.com/file/d/1rKKGf6hq_/view?usp=drive_link

Please share a cloud link with pictures of: Sealed box (if unopened); Sealed Device's box (if box opened); All Accessories (magnetic case, etc); For example: https://drive.google.com/file/d/1rKKGf6hq_/view?usp=drive_link

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