FAQ -- Booxshop
- Ordering & Shipping Information
- Ordering & Payment on BOOX Shop
- Can I use multiple discount codes on a single order?
- How to activate the Google Play?
- How can I purchase China-exclusive models if I am outside of China?
- Does BOOX Shop ship to my country/regions? What are the shipping costs and taxes?
- Is onyxboox.com an official website of BOOX?
- Are the Poke 4s and Poke 4 Lite the same?
- VAT FAQs
- I placed an order on BOOX Shop but didn’t receive a confirmation email. What should I do?
- How to cancel an order or return a product?
- Do BOOX devices come with a pre-installed screen protector?
- Are the BOOX eReaders certified by Google Play?
- How long is the warranty valid and what does it cover?
- What payment methods are available on the BOOX Shop? And how to pay/fillful an order?
- How to request an invoice for your BOOX Shop order?
- BOOX Shop Price Matching Policy
- Where will my BOOX device be shipped from if I order from BOOX Shop?
- When will my order ship? Can I get a Tracking ID?
- Which courier company does BOOX Shop choose for international shipping? Will the package be delivered to the shipping address or the local post office?