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  1. BOOX Help Center
  2. Order Related
  3. FAQ -- Booxshop

FAQ -- Booxshop

  • Ordering & Shipping Information
  • Ordering & Payment on BOOX Shop
  • Can I use multiple discount codes on a single order?
  • How to activate the Google Play?
  • How can I purchase China-exclusive models if I am outside of China?
  • Does BOOX Shop ship to my country/regions? What are the shipping costs and taxes?
  • Is onyxboox.com an official website of BOOX?
  • Are the Poke 4s and Poke 4 Lite the same?
  • VAT FAQs
  • I placed an order on BOOX Shop but didn’t receive a confirmation email. What should I do?
  • How to cancel an order or return a product?
  • Do BOOX devices come with a pre-installed screen protector?
  • Are the BOOX eReaders certified by Google Play?
  • How long is the warranty valid and what does it cover?
  • What payment methods are available on the BOOX Shop? And how to pay/fillful an order?
  • How to request an invoice for your BOOX Shop order?
  • BOOX Shop Price Matching Policy
  • Where will my BOOX device be shipped from if I order from BOOX Shop?
  • When will my order ship? Can I get a Tracking ID?
  • Which courier company does BOOX Shop choose for international shipping? Will the package be delivered to the shipping address or the local post office?
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