Onyx Boox Poke 3 Touch Disabled, only power button working
I woke up my poke 3 earlier today and touch wasn't working. It's immaculate and in perfect condition. I rebooted it by holding power and touch came back. I ran a firmware update, which succeeded, but now touch isn't working even after a restart. I can see the library, but nothing happens when I touch anything on screen. I can turn it off/reboot it since the power button still works, but that's it.
Is there anything I can to re-enable touch, otherwise this device is useless? Can it be factory reset somehow with only a power button?
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Dear customer,
We apologize for the inconvenience.
In this case, please try to reset the device to the factory default settings. After that, please check whether the problem persists. You can reset the device by following the steps in the video below:
Thank you for your time. If you have any further questions, please feel free to let us know.
Sincerely,
Derek0
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