Stopping note taking when reading newspaper

Shirley Fleming

• 2024年11月22日 14:40

I only use my Boox to read my newspaper but it’s started automatically making new notes - we’re in the hundreds now How do I delete them and how do I stop it? It’s only started doing this recently Would be very grateful if someone could spread some light

0

• 正式評論

  

  BOOX Shop Service

  • 2024年11月28日 06:39

  Dear customer,

  We sincerely apologize for the inconvenience. In this case, please update the firmware to the latest version first. You could update the firmware via "Settings" > "Firmware update" > "Check for update" on your device.
  However, if the firmware is already the latest but the problem persists, we appreciate it if you could reproduce this issue on your device and please take a video to record the problem. After that, please send us the video and please submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our tech team will get back to you as soon as possible. We highly appreciate your effort and understanding.

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