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    BOOX Shop Service

    Dear customer,  

    We apologize for the inconvenience.  

    In this case, we appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​

    Many thanks for your effort and understanding.

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