Password set via Google is alphanumeric - BOOX only allows numbers

stampedeo

• 2024年12月29日 15:48

My BOOX was logged into my Google account. I left my BOOX Go behind while traveling, logged into Google on my phone, and locked the BOOX with an alphanumeric password. After recovering my BOOX, I can unlock it without issue. However, I am unable to change the password. When I try to change the password (Settings -> Password -> Set Password), BOOX restricts input to numbers. Even when I have a Bluetooth keyboard connected, characters other than numbers are ignored. Under the password field, the text states “This model does not support resetting passwords.” Is there another way I can reset the password, other than factory resetting the entire device?

0

• 正式評論

  

  BOOX Shop Service

  • 2025年10月30日 05:15
  • 編輯於

  Dear customer,

  We apologize for the inconvenience.

  We are sorry that the BOOX device does not support setting an alphanumeric password. Since the BOOX device does not support resetting passwords, we are afraid that you may need to do a factory reset the unlock the device. In this case, you can follow the steps in the video at the link below to reset the device.

  https://drive.google.com/file/d/164FoaCacBPrsCftBZHzpAlK2nkE4DFF6/view?usp=drive_link

  Many thanks for your time and understanding.
• 

  Donald Frank Tillman

  • 2025年03月12日 20:16

  can I call you?

  -1
• 

  Lissa Kindt

  • 2025年10月29日 02:39

  BOOX Shop Service can you fix the link in your comment? It doesn't work.

  0
• 

  BOOX Shop Service

  • 2025年10月30日 05:15

  Hi Lissa,

  We apologize for the inconvenience. In this case, you can follow the steps in the video at the link below to reset the device.

  https://drive.google.com/file/d/164FoaCacBPrsCftBZHzpAlK2nkE4DFF6/view?usp=drive_link

  Many thanks for your understanding.

  0
• 

  Hans Meiser

  • 2025年11月30日 11:16

  Dear Boox Team.

  But that can't be the solution.
  
  I have the same problem and therefore can't add any more fingerprints or change anything on the system.
  This needs to be fixed with firmware.
  
  And to be honest, I don't have understanding when such essential things don't work.

  0
• 

  BOOX Shop Service

  • 2025年12月01日 01:57

  Hi Hans,
  We apologize for the inconvenience. In this case, please try to reset the device to the factory default settings first. Please note that resetting the device will delete all data and files on your device. Please back up all important notes and documents before restoring the factory default.

  You could reset the device via "Settings" > "More Settings"> "Reset System" > "Factory Reset". 

  Once you reset the device, please update the firmware to the latest version first. You could update the firmware via "Settings" > "More Settings" > "System Update" on your device. Then, please check if the problem persists.

  0

請登入寫評論。