Exclamation point and frozen screen
I have a Boox Ultra C Pro and have had an exclamation point and frozen screen for a week. I reached out to support but they have not gotten back to me. They say it is two business days but it is ridiculous. I have sent the video and pictures. Has anyone else had that and how did you solve it? I do not think that Boox has any interest in helping and it is only 6 months old. I spent a fortune. But guess I am left on my own. Would appreciate any insight.
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Dear customer,
We apologize for the inconvenience. Upon checking the system on our end, our colleague replied to your email on Jan 7th. In this case, please check your email's spam to see if our reply went to the spam.
In this case, you could try to reset your device and see if the problem can be fixed. There are 2 ways to reset the device. The first way is to go to Settings > More Settings > Reset device. The second way is to follow the steps in the video at the link below:
https://help.boox.com/attachments/token/iYiL74UJg6fIaptzyReBZOnhS/?name=Tab+Ultra+Factory+Reset.mp4
The steps in the video are applicable to Tab Ultra C Pro. After resetting the device, please check if the problem can be fixed.
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