Max 3 v2.3 Feedback Feature is Broken

0xdrfff

• 2020年07月02日 10:52

The feedback feature on Max 3 running firmware v2.3 does not allow the user to see the feedback entries once the engineering team responds.

 

The typical workflow is to submit a new feedback. Then a message displays indicating the software team will respond in 2 business days. Once a response is sent, the feedback entry disappears from the feedback section and the user cannot see the response or respond to discuss the issue.

 

This completely breaks the feedback feature as there is no way to see the response or provide more information to diagnose issues.

0

• 正式評論

  

  BOOX Service Team

  • 2020年07月03日 04:16

  Hello,

  Thanks for your post. Apology for any inconvenience has caused.

  We would like to inform you that our newest firmware V2.3.1 will be released very soon and could fix this bug. Please kindly wait for notification and update your device then.

  We count on your understanding and patience.
• 

  0xdrfff

  • 2020年07月03日 05:26

  Thanks for letting us know. Could you please confirm with the software department whether this firmware update will definitely include a fix for this issue? I can't imagine why you couldn't find this out before the firmware is released.

  0
• 

  0xdrfff

  • 2020年07月29日 09:15

  I can confirm the bug I described here with the feedback feature has been fixed in v2.3.1 but the feedback feature is still heavily flawed and does not allow a user to respond to messages.

  0

請登入寫評論。