Kobo app doesn't save latest page

Rodrigo da Silva

• 2020年07月28日 18:45
• 編輯於

When reading on kobo, if you leave the app, and come back, the page is not saved. It goes back to the page you were reading in another device.

Also, normally, when you leave one device and opens another, there is a prompt asking if you want to move to the latest page. This doesn't happen, since boox nova 2 kobo app doesn't remember the latest page. 

Something may be preventing the bookmark/page sync to kobo servers? Basically the app is useless to use with other kobo devices.

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• 正式評論

  

  BOOX Service Team

  • 2020年07月29日 03:59

  Hello，

  Thanks for your post. Apology for any inconvenience has caused. 

  In this case, you are suggested to contact Kobo's customers' services for support. 

  Thank you for your time. 
• 

  Rodrigo da Silva

  • 2020年07月29日 14:16

  Yes, make sense. 

  Seems like they rolled back the version to a non working version. I doubt they will fix it. I did send them a support email...

   

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  Rodrigo da Silva

  • 2020年07月30日 13:12

  Here is the fix for whoever finds the same issue. 

  First of all, we will try repair your Kobo account, in order to do that, please follow these steps
  1. Tap the Kobo icon at the top of the screen.
  2. Go to the Home screen.
  3. Tap the Menu icon at the top of the screen.
  4. Tap Settings.
  5. Scroll to the bottom and tap Repair your account.
  6. Tap Repair.

  After that, we will logout and login back from the device, in order to do that, please follow these steps:
  1. Tap the Kobo icon at the top of the screen
  2. Go to the Home screen.
  3. Tap the Menu icon at the top of the screen.
  4. Tap Settings.
  5. Tap Sign out of Kobo.
  6. Tap Continue.
  Then sign in again, if the issue remains, please let me know, I will hav

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