Note Air Evernote issue - Error "the note is currently unavailable"

Hills Alive

• 2021年04月28日 22:02

Hi,

I have an Note Air with the last firmware update (2021.04.08).
When i try to open any note from Evernote (version from App Store), it shows the error "the note is currently unavailable", making impossible to read the note.

Thanks.

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  BOOX Service Team

  • 2021年05月14日 10:07

  Hello Hills,

  Thanks for your post. Please submit Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will try to fix the issue. Thanks for your cooperation.

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  camiel

  • 2022年07月11日 16:26

  I have the same issue, error message says: the selected item cannot be downloaded. In the app of  evernote on my windows 10 laptop I can download it without any problem.

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  BOOX Shop Service

  • 2022年07月12日 02:55

  Dear customer, we apologize for the inconvenience.

  In this case, please clear the storage of the Evernote and try to change the permissions settings, and see if the problem can be resolved.

  1) Please long-press the Evernote app and click "Manage" > click "Storage & cache" > click "Clear Storage"

  2) Please long-press the Evernote app and click "Manage" > click "Permissions" > allow "Contact" and "Storage".

  Please let us know if the steps above are able to resolve the problem. If not, we suggest submitting feedback via "Settings" > "Feedback" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​ 

  Many thanks for your effort and understanding.

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