Cannot read book in epub format, only mobi

Martin Rohner

• 2025年04月10日 11:48

Hi there

I have a Note Air4c and I have a few books, that I converted to epub (via epubor Ultimate). When I transfer them to my device, I cannot read them in the NeoReader App. When I convert them into mobi, all works fine. Is ther a setting I'm missing?

Kind regards

Martin

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  BOOX Shop Service

  • 2025年04月11日 01:39

  Dear customer, 
   We apologize for the inconvenience. In this case, please try to open a random book > tap on the center of the page to bring up the menu > Click the "More" icon on the top right corner > Settings > Other Settings > turn off "Use V3 engine for ePub". Then, please check if the problem persists.
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  Martin Rohner

  • 2025年04月11日 05:14

  Thank you, this seems to work for me.

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