Working profile blocked due to Google Play issue
Dear all,
I used working profile on my Air 4C since October 2024 without any problems.
Unfortunately last week the sync between office apps stopped working. After investigation with our administrators we found that issue is in Google Play which notifies "integrity issues". I followed the recommended steps by Google ... to fix issue in Google Play Settings "Play Protect Certification" but without success - process is failing each time.
Do you have some advice to fix the status?
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正式評論
Dear customer,
We sincerely apologize for the inconvenience. Upon checking with our team, they will update the Android security patch level for the Note Air 4 C in the next firmware update. The new firmware for Note Air 4 C is still under testing. In this case, we would appreciate it if you could kindly wait for the firmware update. You could also apply for a beta test via Settings > More Settings > System Update > Apply for Beta test. After you join the test program, we will send you the new firmware once it is available. Many thanks for your patience and understanding. -
I have the same problem with my Max and Go 10.3, Do you have any solution coming soon?
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Unfortunatelly not - there are no reactions / tips from Boox Service. Nor new firmware (4.1 from 26th July 2025) nor any hotfix.
It seems that it's not important issue for vendor.
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Dear customer,
We apologize for the inconvenience. Our tech team is aware of this issue and is actively contacting Google service providers to work towards resolving it. We understand that this has caused inconvenience to your user experience, so we are working to expedite the resolution process of this issue. In this case, we would appreciate it if you could kindly wait for the updates. Thank you very much for your understanding.
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Dear all,
the issue is not still solved! I appreciate your apology but after more than 7 month the issue makes the device partialy unusable. There are new devices (Air 5c, ...) - does it mean that support for older ones is not your priority? Is there some term when you expected that it will be solved?
Best regards
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Dear customer,
We apologize for the inconvenience. Upon checking, our tech team is still working to fix this issue. We are afraid that we currently don't have information on when it can be fixed. In this case, would appreciate it if you could kindly wait for the updates. You could go to Settings > More Settings > System Update > enable "Automatically Detect Updates". After that, your device will receive a notification once the new firmware is available. Many thanks for your patience and understanding.
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