Boox Note Air 4 C / Notes app

Jonathan Özyürek

• 2025年07月07日 16:22

Hi guys,

My Notes app won't open anymore since I created a few folders and selected list view as the display option.

It keeps crashing. Can anyone help me with this problem?

Thanks in advance for your help.

Best regards,
Jonathan

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• 正式評論

  

  BOOX Shop Service

  • 2025年07月08日 01:35

  Dear customer,

  We apologize for the inconvenience. In this case, please update the firmware to the latest version first. You could update the firmware via "Settings" > "More Settings" > "System Update" on your device.

  If the firmware is already the latest but the problem persists, we are wondering if you have synced your notes to the Onyx cloud (push.boox.com or eur.boox.com ). If so, you could try to clear storage for the Notes app via Settings > Apps & Notifications > Applications > find the "Notes" app > Storage > Clear data. Then, please open the Notes app and click the "cloud" icon in the top right corner to recover your notes. After that, please check if the problem can be fixed.

  Many thanks for your time and understanding. We are looking forward to hearing back from you.
• 

  David Quinn

  • 2025年07月28日 03:09

  Same issue here, have cleared cache, data and updated to latest firmware and it still crashes every time I have folders and view as a list.

  If I sync with push.boox.com and there are folders, Note crashes in list view. Only way to fix it is move all notes out of the folders on the push.boox.com site and delete the empty folders.

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  Eric W Jones

  • 2025年08月04日 19:16

  Wow that's a long workaround

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