Irsyady
Dear Boox,
I uses Boox Note 3C for 1 year, and it's assisting me a lot. But, after newest update in June 2025, I can't access my files in Library (Sync to Google Drive) with massage: "Network or server error, please retry later".
How to solve the problem, informing that I'm currently in Europe, using Eur. server.
Thanks
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正式評論
Dear customer,
We apologize for the inconvenience. In this case, please try the following solutions and check if the problem can be fixed.
1) Please go to "Settings" > "Date & Time" > turn off "Automatically set Date and Time" and turn it on again. Please make sure you select the correct time zone and check whether the time of the device is matching with your local time.
2) Please try to connect to another Wi-Fi network or mobile hotspot.
3) Please try to unbind the Google Drive cloud storage and rebind it. After that, please check if the problem can be fixed.
4) Please go to Notes > Click the hamburger icon on the top right corner > Sync Settings > click the "Update" button next to "Update notes data". After that, please check if the problem can be fixed.
5) If the problem persists, please try the steps at the link below. Then, please check if the problem can be fixed.
https://docs.google.com/document/d/1AUTFuLECh1OUJGc5anjy8OXCSpz5B0tQNU6JjUQ0WsM/edit?usp=sharing
Many thanks for your effort and understanding. We are looking forward to hearing back from you.
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