Palma 2 Factory Reset

madi ramirez

• 2025年08月02日 02:59

I'm having some errors with the Boox Palma; it's frozen on the idle screen. I was hoping to do a factory reset to try and see if it would help.

How do I do a factory reset (using only the buttons, and not going into settings)?

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• 正式評論

  

  BOOX Shop Service

  • 2025年08月04日 02:25

  Dear customer,

  We apologize for the inconvenience. In this case, you can follow the steps below to enter the recovery mode of the Palma 2 first.

  https://drive.google.com/file/d/1Mu-mD0hE7L09MH52Oq13iGLPQM-NFXbB/view?usp=drive_link

  After that, you can swipe down on the empty area to select "Wipe Data/Factory Reset". Then, you can press the power button to reset the device. After that, please check if the problem can be fixed.
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  madi ramirez

  • 2025年08月04日 02:56

  Thank you for the response!

  Unfortunately, that didn't seem to fix the issue; I was wondering if there would be any other possible methods?

  Here is a video of my Palma 2's frozen screen. 

  Is this a software, or hardware issue? Additionally, if it is a hardware issue, is it covered by the warranty?

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  BOOX Shop Service

  • 2025年08月05日 02:22

  Dear customer,
  Upon checking the video, we suspect the problem is a hardware issue. In this case, we have sent you an email (ticket #124868). Our team will continue to help you solve the problem via email. Many thanks for your understanding.

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