Tab Ultra C Freezing Problem
Dear Comunity
Since 4 Days I have a problem with my Tab Ultra C. After 10 Seconds the Screen is freezing - it is like Sleep Mode but i cannot wake it up with a button press , just restart the device while holding Power Button for some time.. This only happens when the screen is not changing - for example while reading a Book. While browsing a website with constant scrolling or a animation (like an add) the freezing does not happens - only when the Screen is not updatet. I tried to put the tablet aside for some time, as long as an animation is moving, the Freezing does not happen. I tried one factory reset, but this does not help
Thanks for your Help -> Severin
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正式評論
Dear customer,
We apologize for the inconvenience. In this case, please update the firmware to the latest version first. You can update the firmware via Settings > More Settings > System Update.
Then, please go to "Settings" > "Power" > "Auto Power-Off" > Set it to Never. After that, please let us know whether the problem persists.
If the problem persists, please kindly go to "Settings" > "Feedback" > click the hamburger icon on the top right corner > "Settings" > enable "Save logs to local storage before rebooting the device".
After that, please reproduce this issue on your device. When the issue occurs again, please immediately submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback. Many thanks for your understanding.
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