Onyx Boox Max Lumi 2 – Cannot Perform Factory Reset After Forgotten Password

Liptak Vladislav

• 2025年08月24日 14:05

Hello everyone,

I have an Onyx Boox Max Lumi 2 and unfortunately I completely forgot the lock screen password. I tried several button combinations (Power + Back, Power + Volume keys, long press of Power, etc.) but the device only restarts and always returns to the password screen.

I cannot find a way to access the recovery menu or perform a proper factory reset. The device never shows an option for formatting or restoring to default settings, it just keeps asking for the password.

Has anyone faced the same issue?
Is there a working method to force a factory reset or access recovery mode on the Max Lumi 2?

Thanks in advance!

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• 正式評論

  

  BOOX Service Team

  • 2025年08月25日 06:24

  Dear customer,

  We are afraid that the Max Lumi 2 does not support resetting the password. In this case, you can follow the steps at the link below to reset the device.

  https://drive.google.com/file/d/1lP9MAgMakaOKdnxJdMvvyXC_dyiIKdWJ/view?usp=drive_link

  After that, please check if this can work.
• 

  Liptak Vladislav

  • 2025年08月27日 19:59

  I tried to follow your instructions. I tried for half an hour, but the only result is that instead of recovery mode, I still only see a robot with an exclamation mark and the message "No command."
  
  I need this device. 
  
  What am I doing wrong?

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• 

  BOOX Shop Service

  • 2025年08月28日 02:24

  Dear customer,
  In this case, we are afraid that you may need to send the device to our repair center to reset it. We have forwarded your email to the relevant department, and they will reach out to you soon. Many thanks for your time and understanding.

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