[Note Air4C] Notes App won't open

Elliottgoodman

• 2025年09月08日 13:47

I have a 14-page running notes file that worked fine on Friday. But after powering on the device this morning, when I try to open the file, just a single blank page opens. Help! (and thank you!)

0

• 正式評論

  

  BOOX Shop Service

  • 2025年09月09日 01:41

  Dear customer,
  We apologize for the inconvenience. In this case, please update the firmware of your device to the latest version first. You could update the firmware via Settings > More Settings > System Update. After that, please go to Notes > Click the hamburger icon on the top right corner > Notes Settings > Update Notes data > Update. After that, please check if the problem can be fixed.

  If the problem persists, we would appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​ Many thanks for your understanding.

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