Unacceptable image/video export quality
This happens across multiple models with various versions. This is not unique to any single unit. There is no need to ask me to post the exact model and revision, because that doesn't matter.
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正式評論
Dear customer,
We apologize for the inconvenience. In this case, you could try to select the "Vector PDF" when exporting a note page to PDF. After that, please check if the problem can be fixed.
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No, the problem is not resolved.
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Dear customer,
We apologize for the inconvenience. In this case, we appreciate it if you could kindly export your notepad to the ".note" file by long-pressing the notepad cover > Share and Export> Format select .note files.
After that, please submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and attach the export note file while sending the Feedback. It would be helpful for our tech team to address the issue. Our technical team will get back to you as soon as possible after you submit the Feedback. Many thanks for your understanding.
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That's not necessary. It happens across devices and firmwares. You can reproduce the same thing, and I'm not the only one complaining about the issue. You having me jump through hoops like that will help nobody. Fix it, or don't, it's up to you.
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Dear customer,
We apologize for the inconvenience. We exported the notebook to the vector PDF, and the image in the PDF displays normally. Therefore, we couldn't reproduce this issue with our device.In this case, we would appreciate it if you could kindly export your notepad to the ".note" file by long-pressing the notepad cover > Share and Export> Format select .note files. After that, please submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and attach the export note file while sending the Feedback. It would be helpful for our tech team to address the issue. Our technical team will get back to you as soon as possible after you submit the Feedback. Many thanks for your understanding.
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