Tab X C – Video Playback Stuttering Issue (Video Demonstration Attached)

james19840628

• 2025年10月31日 15:31

Hi Boox Team,

Background:
I’m a long-time Boox user and currently own four Boox e-ink tablets. My latest purchase, the Tab X C, is the only one showing this issue.

Here are the details of the problem:

• When playing videos in full-screen mode, playback runs smoothly for the first few minutes.
• After about 5 minutes, the video begins to stutter, repeating every second, while the audio continues to play normally.
• Tapping the screen immediately fixes the issue temporarily.
• The stuttering returns after 1–2 minutes, even after adjusting different screen and performance settings.
• I’ve already tried multiple display and performance modes, but none resolve the issue.
• I’ve also tested different online video apps (including YouTube, which is shown in the recordings), and all of them exhibit the same problem.
• The same videos play fine on my other Boox tablets, so this seems to be specific to the Tab X C.

 

 

Video Demonstration:
I’ve recorded two videos and uploaded them to the YouTube platform to clearly showcase the problem. Both demonstrate how the video playback becomes laggy after a few minutes while the audio remains smooth.

(Short)Video Playback Stuttering Issue - https://www.youtube.com/watch?v=9syGPVvSha8 

• The issue appears right at the beginning of the video.
• I tap the screen at 02:13, which temporarily resolves it.
  
  

(Full)Video Playback Stuttering Issue - https://www.youtube.com/watch?v=WTPCIGOSB-Y&feature=youtu.be

• The issue starts around 02:49.
• I tap the screen at 04:00, which temporarily resolves it.
• The problem returns at 07:04.
• I tap the screen again at 08:31, and the video briefly returns to normal.

 

 

Could you please look into this?

Thank you so much for your time and support.

Best regards,

0

• 正式評論

  

  BOOX Shop Service

  • 2025年11月01日 01:40

  Dear customer,
  We apologize for the inconvenience. There is a beta version of firmware 4.1 available for Tab X C. In this case, you could apply for a beta test via Settings > More Settings > System Update > Apply for Beta test. After you join the test program, please update the firmware and check if the problem persists. Many thanks for your understanding.
• 

  james19840628

  • 2025年11月02日 12:33

  Hi Boox Team,

  Thank you for your quick response.

  I’ve downloaded and installed the beta version of firmware 4.1 as suggested. Unfortunately, the issue still persists, the video playback continues to stutter after a few minutes, just like before.
  
  Best

   

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• 

  BOOX Shop Service

  • 2025年11月03日 06:24

  Dear customer,
  We apologize for the inconvenience. In this case, we would appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback. Many thanks for your effort and understanding.

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• 

  james19840628

  • 2025年11月09日 20:32
  • 編輯於

  Hi Boox Team,
  Thank you for your follow-up.
  I’ve already reproduced the issue and submitted feedback through the FAQ & Feedback section with logs attached as requested.

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• 

  BOOX Shop Service

  • 2025年11月10日 02:12

  Dear customer,
  Our tech team has received your feedback, and they need some time to check for the problem. They will get back to you on the feedback system once they confirm the issue. Many thanks for your patience and understanding.

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